Effective Date: September 29, 2026

At Shop Glowaze, we want our customers to have a satisfactory shopping experience. If you receive a product that is eligible for return, you may request a return and refund according to the terms below.

1. 7-Day Return Policy

We offer a 7-day return and refund policy from the date you receive your parcel.

You must contact us within 7 days of receiving your order if you wish to request a return or refund.

Requests made after 7 days may not be accepted.

2. Eligible Returns

A product may be eligible for return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is significantly different from the description provided on our website.
  • The product meets any other return conditions communicated by Shop Glowaze.

Returned products should generally be unused, undamaged, and in their original packaging, along with any accessories, tags, manuals, or other items supplied with the product.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, or other reasonable restrictions.

Examples may include products that have been used, damaged by the customer, altered, or returned without their original packaging or accessories.

We will inform you if a specific product has special return conditions.

4. How to Request a Return

To request a return, contact us using:

Phone: 03037485784
Email: info@shopglowaze.com

Please provide:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos of the product, if applicable

We may request additional information or evidence to assess the return request.

5. Return Approval

Once we receive your request, we will review the details and inform you whether the return is approved.

Do not send a product back before receiving return instructions from Shop Glowaze.

If your return is approved, we will provide instructions regarding how and where to return the product.

6. Refunds

Once the returned product is received and inspected, we will inform you whether your refund is approved.

Approved refunds will be processed using an appropriate available refund method.

The time required for a refund may vary depending on the payment method, bank, payment provider, courier, or other relevant service.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photos or videos of the product and packaging to verify the issue.

After verification, we may offer an appropriate solution, which may include a replacement, return, refund, or another resolution.

8. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the return is due to an incorrect, defective, or damaged product caused before delivery, Shop Glowaze may cover or reimburse reasonable return shipping costs where applicable.

For other returns, the customer may be responsible for return shipping costs.

9. Product Condition

Customers are responsible for ensuring that returned products are properly packed and protected during return shipping.

Products damaged due to improper packaging, misuse, alteration, or customer handling may not qualify for a refund.

10. Exchanges

Where available, we may offer an exchange instead of a refund for eligible products.

Exchange availability depends on product stock and other applicable conditions.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been shipped or delivered to the courier, cancellation may no longer be possible and the customer may need to follow the applicable return process.

12. Contact Us

For return or refund requests, please contact:

Shop Glowaze
Website: shopglowaze.com
Phone: 03037485784
Email: info@shopglowaze.com
Address: Vehari Road, Multan, Pakistan

Changes to Our Return & Refund Policy

We may change or update this Return & Refund Policy without notice when necessary. Customers should review this page periodically to stay informed about the latest return and refund terms.